PrimeNet

Prime Net Logo

internet banking

Objective:
To enable Prime Bank customers to perform banking transactions without having to physically go to a Prime Bank branch.
Requirements:
To use the Prime Bank Online Banking platform (Prime Net), you must be an account holder of Prime Bank and must be registered on Prime Net.
Mode of Access:
A user can access the platform by using a PIN or a Token of which either is provided by the bank upon successful creation in the system.

FEATURES

  • ACCOUNTS (BALANCE & TRANSACTION INFORMATION) – User is able to view their current bank balance in real-time.
  • MAINTAIN PAYEE (CREATE BENEFICIARY/UTILITY PROVIDER) – User is able to create multiple beneficiaries for Cash-transfer transactions within and outside Prime Bank. A user can also create a biller to enable them pay their utility bills
  • PAYMENTS & TRANSFER – User is able to perform cash transfers within Prime Bank and other banks and make KRA i-tax payments easily and conveniently.
  • FILE UPLOAD – User is able to upload salaries and make payments to suppliers. These could be MPESA or PESALINK . The bank has provided a format in which these must be uploaded.
  • TRANSACTION STATUS - A user is able to view the status of their transactions KRA inquiry, scheduled, recurring and completed transactions among others.
  • MAILS - Prime Net provides a secure platform where a customer/user is able to directly communicate with the bank securely.
  • BULK SALARY/PROCESSING PAYMENT - Process employees salaries and suppliers payments.
  • SERVICE REQUEST – A user is able to make service requests to the bank as indicated below:-
  • Cash withdrawal slip with denomination
  • Customer feedback Form
  • Operative accounts- Apply for a Debit card
  • Operative accounts-Cheque image Request
  • Operative accounts- Request for Bankers cheque
  • Operative accounts- Request for New Cheque Book
  • Operative accounts-Stop cheque
  • Register for SMS Alerts
  • Request for Registering for Mobile Banking

The service is available 24×7 – 365 days except when the Bank’s system is under maintenance.

You will be closely supported by a Relationship Officer who will provide you approvals for your transactions/service requests where required, and also guide you on operational issues.

You just pay a fixed monthly fee which is nominal, over and above the prescribed Bank’s charges for the transaction type.

  • Save Time: Transactions are completed quickly and efficiently, at your desk without Branch visits.
  • Paperless: No need for cheques or filling up Bank forms
  • Reduction of phone-calls and paper based communication for making requests/confirmations
  • Confirmation Done online: No need to exchange phone calls or waiting for printed advices from Banks

This service is available to both Corporate and Retail customers.

Applicants will have to maintain a satisfactorily conducted an account – FAIDA/ CURRENT/ OVERDRAFT/ BIASHARA/ BARAKA/ FIXED DEPOSIT/ RECURRING DEPOSIT/ LOAN with Prime Bank at any of its Branches.

Blank application forms are available at all our Branches countrywide, or alternatively can be printed from the Prime bank website www.primebank.co.ke Application forms should be submitted to the Branch where the main account of the client is maintained.